After sales support is an essential part in any technological service, and we here at KVIT pay prime stress on the service part. We not only provide support for the implementations done by us but also find deep interest in providing services for the already running Open Source solutions at your enterprise.
We do our best to provide you quality support in order to solve all your queries through any of the following means;
On-line Support:
Our products are so designed that that they can be easily accessed by us online any time,
which increases the work efficiency by cutting down on time required to answer and resolve your query.
Our engineers provide 21X7X365 cost-effective online support for all your critical applications.
On-site Support:
Although we try our best to provide you online support and save your time but in case if its not possible (hardware fault), we have an option of providing you with an on-site support.
Our engineers will visit your enterprise, within 24 hrs of logging the complain and will provide you the best solutions for your problem. We work 6 days a week but a special consideration can be taken on the 7th days(Sunday) as well, depending upon the urgency of the problem.
Telephonic Support:
We provide telephonic consultation for your query and try to get away with that right thorough the call. This includes not only the technical support but operational and “how to” assistance also on our product.
Just a call and its done. |
